（１）配送、送料について（Shipping and Delivery Fees）

★日本国内へのお届け★
メール便（送料一律350円）もしくは宅配便（送料一律850円）でお届致します。
※10,000円以上ご購入で送料無料！
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★ Delivery to Hong Kong ★
Shipped via International EMS.
Flat shipping fee: HK$60 (HKD)
Free shipping on orders over HK$1,230!
★ Delivery to Taiwan ★
Shipped via International EMS.
Flat shipping fee: NT$248 (TWD)
Free shipping on orders over NT$5,000!
★ Delivery to Singapore ★
Shipped via International EMS.
Flat shipping fee: S$10 (SGD)
Free shipping on orders over S$200!
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★ 寄往香港 ★
使用國際EMS運送。
固定運費：HK$60（港幣）
訂單金額達HK$1,230以上即享免運！
★ 寄往台灣 ★
使用國際EMS運送。
固定運費：NT$248（新台幣）
訂單金額達NT$5,000以上即享免運！
★ 寄往新加坡 ★
使用國際EMS運送。
固定運費：S$10（新加坡元）
訂單金額達S$200以上即享免運！

（2）お届け目安について（Estimated shipping time）

商品の発送には、5〜15営業日ほどいただく見込みです。
日本国内の自社工房で一点一点心を込めて制作しておりますので、発送まで今しばらくお待ちいただけますと幸いです。
制作進捗のお問い合わせは、下記メールアドレスまでご連絡ください。
Mail：info@fallin-japan.com
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Please allow approximately 5 to 15 business days for your order to be shipped.

Each item is carefully handmade one by one in our own workshop in Japan. We truly appreciate your patience and understanding.

If you have any inquiries about the production progress, please feel free to contact us at the email address below:

Email: info@fallin-japan.com
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預計需要大約5～15個工作天才能為您寄出商品。

由於每一件商品都是在日本國內的自有工房中，一一用心手工製作而成，敬請耐心等候發送。

若您想詢問製作進度，請透過以下電子郵件地址與我們聯絡：

Mail：info@fallin-japan.com

 

★Cancellations

As a general rule, we do not accept cancellations once an order has been placed.

★Return Policy

As a general rule, we only accept returns and refunds in cases of defective or incorrectly shipped items. If you wish to return an item,

please contact us within 7 days of its arrival. We cannot accept returns if you send the item back without prior notification. Please note that we cannot accept requests for returns or exchanges after this period.

We cannot accept returns of items that have been used or opened (except if the item is found to be defective after opening), or items that have been scratched or soiled due to customer negligence.

★We do not accept returns for the following reasons:

・Returns without prior notification or items returned more than 8 days after delivery

・Items opened by the customer (except if the item is found to be defective after opening)

・Items used by the customer

・Items soiled or damaged by the customer

・Underwear or masks that have been tried on

・Items that have been washed, repaired, dry-cleaned, etc. after delivery

・If accessories or other items included with the product are soiled, damaged, lost, or discarded

・Special offer items such as sale items, sets, and lucky bags

・If multiple sizes or colors are purchased for the purpose of returning them

・Items that have been altered to fit

 ★Return Procedure

We do not accept returns without prior notification.
After you contact us, we will provide instructions and the return address.

 ★Refund Amount

For returns due to customer convenience, the refund will be for the product price excluding shipping costs.

If you did not pay shipping costs, the amount may be deducted from the product price to be refunded.

※For customers who paid by credit card, the refund will be processed by re-billing or canceling the charge. (Depending on the credit card company's billing cycle and processing date/time, the refund may be reflected in the following month.)

※Please note that if the total purchase amount of the returned items falls below 10,000 yen, shipping costs will be deducted from the refund amount.

※For defective items, we will cover the shipping costs.

★Size Exchanges

Size exchanges are only accepted if you contact us within 7 days of the item's arrival (limited to unused items with tags attached). For size exchanges or other changes due to customer convenience, the customer is responsible for round-trip shipping costs.

Please note that exchanges will not be accepted if the item has been worn or used, the packaging is damaged, or accessories are lost.

Please be sure to check that the items you received match your order. Although we take every precaution when shipping items, we will accept returns if the item is damaged during delivery, defective, or different from what you ordered. Please contact us within 7 days of the item's arrival. After checking our inventory, we will replace it with a new or equivalent item.

For inquiries, please contact us at the email address below.

info@fallin-japan.com

"fall-in & co" is a brand born in a small studio in Fukui Prefecture that pursues materials, design, and price with the concept of "high-quality handmade products at affordable prices."
Comfortable natural materials, timeless lace and pin tucks, classic floral patterns and stripes... We create clothes that will make you feel great every day.
Enjoy fashion with original items only available at "fall-in&co," which you won't find in store fashion shops.