Disclosure based on the Specified Commercial Transactions Act
Store Information
Store Name
fall-in&co Official Store
Retailer Name
Shichifuku Tsusho Co., Ltd.
Sales Manager
Takeshi Nishikai
Location
Room 207, Neo Heights, 4-10-2 Uchinomachi, Chuo-ku, Osaka, Japan
Phone Number
06-6940-4678
Telephone Support Hours: 10:00 AM–11:30 AM, 2:00 PM–3:30 PM
Email Address
info@fallin-japan.com
Inquiries Accepted: 24 hours a day
We will respond within 2 business days.
Website URL
Payment Methods
Credit Cards
The following credit cards are accepted.
VISA, Mastercard, JCB, American Express
※Payment will be charged in full the following month.
※Only credit cards in the name of the person placing the order are accepted.
※Billing and withdrawal dates vary depending on the credit card company.
※Debit cards, prepaid cards, and other non-credit cards cannot be used.
Convenience Store Prepayment
e-Context
FamilyMart
Seven-Eleven
Payment Deadline
Please complete payment within 7 days of order confirmation.
Product Delivery
Once payment is confirmed, items in stock are usually shipped within 3 to 5 business days.
Items not in stock must be ordered from our supplier, which may take 10 to 20 business days for shipping. Delivery may also be further delayed during busy periods.
Shipping
Orders are delivered by Japan Post, Yamato Transport, or Sagawa Express.
Returns
Cancellations:
As a general rule, we do not accept cancellations once an order has been placed.
Return Conditions:
As a general rule, we only accept returns and refunds for defective or incorrectly shipped products. If you wish to return an item, please contact us via the inquiry form within 7 days of its arrival.We cannot accept returns if the product is sent back without prior notification. Please note that we cannot accept return or exchange requests after this period. We cannot accept returns of products that have been used even once (except when a defect is discovered upon opening), or products that have been damaged or soiled through no fault of our own.
Return Procedure:
We do not accept returns without prior notification.
Return Address:
(Please note that the return address is different from our business address.)
〒544-0011
5-7-27 Rinjiza, Ikuno-ku, Osaka, Japan fall-in&co
Additional Charges Other Than the Product Price
Shipping Fees
Courier shipping: ¥850 nationwide (tax included)
Mail-order shipping: ¥350 nationwide (tax included)
Shipping is free for orders of ¥10,000 or more.