Shopping Guide
1. About Orders
★How to Check Your Order
Please check the details in the "Order Confirmation Email" sent to the email address you provided when your order was completed. If you have registered an account, you can also check it from "My Page".
★Changes to Your Order・Additions
As a general rule, we do not accept changes to the details of products for which the order has already been completed (adding products, changing colors or sizes, or changing to a different product). Please be sure to check that the order details, such as [Color], [Size], and [Quantity], are correct before completing your order.
2. About Payment
The payment methods available at our store are credit card, convenience store prepayment, Pay-easy, Shop Pay, PayPay (QR code payment), and bank transfer.
International customers, please use credit card payment or Shop Pay.
3. About Delivery Slips
To conserve environmental resources and protect our customers' personal information, we no longer include delivery slips (purchase statements) in the package.
If you would like a delivery slip, please contact us at the email address below after completing your order.
Mail：info@fallin-japan.com
4. About Receipts
If you would like a receipt, please contact us at the email address below after completing your order.
Mail：info@fallin-japan.com
5. About Shipping, Shipping Fees, and Estimated Delivery
(1) About Shipping and Shipping Fees
★Delivery within Japan★
We deliver by email delivery (flat shipping fee of 350 yen) or courier service (flat shipping fee of 850 yen).
※Free shipping on purchases of 10,000 yen or more!
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★Delivery to Hong Kong★
We deliver by internationalEMS.
Flat shipping fee:HK$60HKD
HK$1230 or more for free shipping!
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★Delivery to Taiwan★
We deliver by internationalEMS.
Flat shipping fee:NT$248TWD
NT$5000 or more for free shipping!
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★Delivery to Singapore★
We deliver by internationalEMS.
Flat shipping fee:S$10SGD
S$200 or more for free shipping!
(2) About Estimated Delivery
It is expected to take approximately 5 to 15 business days to ship the product.
As each item is carefully crafted one by one in our own workshop in Japan, we would appreciate your patience until it is shipped.
For inquiries about production progress, please contact us at the email address below.
Mail：info@fallin-japan.com
6. About Returns
★About Cancellations
As a general rule, we do not accept cancellations after an order has been placed.
★Return Conditions
As a general rule, we only accept returns and refunds for defective or incorrectly shipped products. If you wish to return a product,
please contact us within 7 days of its arrival. We cannot accommodate returns if you send the product back without prior contact. Please note that we will not accept requests for returns or exchanges after this period.
We cannot accept returns of products that have been used even once, opened products (except when a defect is discovered after opening), or products that have sustained scratches or stains due to the customer's responsibility.
★We do not accept returns for the following reasons.
・Returns or cancellations without prior contact・Products that have passed 8 days since delivery
・Products opened by the customer (except when a defect is discovered after opening)
・Products used by the customer
・Products soiled or damaged by the customer
・Underwear or masks that have been tried on
・Products that have been washed, repaired, dry-cleaned, etc. after delivery
・If accessories or other items included with the product are soiled, damaged, lost, or discarded
・Special campaign products such as sale items, set products, and lucky bags
・If multiple different sizes or colors were purchased for the purpose of returning them
・Products that have undergone size alterations
★Return Method
We do not accept returns without prior contact.
After you contact us, we will guide you through the procedure and provide the return address.
★About the Refund Amount
In the case of a return due to the customer's convenience, the refund will be the product price excluding shipping fees.
If you did not pay the shipping fee, it may be deducted from the product price to be refunded.
※For customers paying by credit card, the refund will be processed by re-billing or canceling the charge. (Depending on the credit card company's closing date and the date and time of the card processing, the change may occur in the following month.)
※Please note that if the total purchase amount of the returned product becomes less than 10,000 yen, the shipping fee will be deducted from the refund amount.
※For defective products, we will bear the shipping fee.
★Size Exchange
For size exchanges or product changes due to the customer's convenience, the customer will be responsible for the round-trip shipping fee.
Please note in advance that we cannot accept exchanges if the product has been worn or used, the packaging is damaged, or accessories are lost.
Please be sure to check that the product you received is the correct item you ordered. Although we take every precaution when shipping products, we will accept returns if the product is damaged during delivery, defective, or if you receive a different product from what you ordered. Please contact us within 7 days of arrival. We will check our inventory and replace it with a new or equivalent product.
7. Inquiries
★Inquiries by Email
info@fallin-japan.com
Reception hours: 24 hours
We will reply within 2 business days.
★Business Days
※Saturdays, Sundays, and holidays are closed.
※Orders or questions placed outside of business hours will be answered on the next business day.